Notifications
Choose In-app, Email, and Browser notifications, use the bell, and allow browser notifications.
Choose how you receive updates in your current workspace under Settings > Notifications. Use the bell in the dashboard header to review the notifications you can see.
Before you start
Select the workspace whose preferences you want to change. Your available notification types depend on your role.
Who can do this: any member can set their own preferences for the notification types their role allows.
Choose your preferences
Open Notifications
Open Settings > Notifications. The Notification preferences table (1) shows your available types.
Choose delivery channels
For each row, select or clear In-app, Email, and Browser. These control the bell list, email delivery, and browser alerts respectively.
Save changes
Select Save changes (2). If saving fails, your edits are kept so you can try again.
Available types
Each cell below means you can choose that delivery channel. It does not indicate your saved preference. Your table only includes rows your role allows.
| Notification type | In-app | Browser | |
|---|---|---|---|
| Conversation assigned to me | Choose | Choose | Choose |
| Conversation handed over to my team | Choose | Choose | Choose |
| New message in my conversations | Choose | Choose | Choose |
| New message in unassigned conversations | Choose | Choose | Choose |
| Template approved, rejected, paused or disabled | Choose | Choose | Choose |
| Phone number and account notices | Choose | Choose | Choose |
| Payment failed | Choose | Choose | Choose |
| Webhook endpoint disabled | Choose | Choose | Choose |
Conversation and message types require permission to view conversations. Message template updates require permission to view message templates. Account notices require permission to view channel connections. Payment alerts require permission to view the subscription. Webhook alerts require permission to manage webhooks.
Review the bell popover
Select the bell in the dashboard header. Its badge shows your unread count in the selected workspace.
Use Unread (1) for unread items or All (2) to include read items. Opening an item takes you to its destination when available; it does not mark the item as read. Use Mark as read on an item or Mark all read (3).
Read state is shared in the workspace. Marking a notification as read also marks it read for everyone who can see it.
Allow browser notifications
Request browser permission
In Notifications, find Browser notifications. If permission has not been requested, select Enable browser notifications and allow notifications in the browser prompt.
Enable the types you need
Select Browser for the desired types and select Save changes. Browser permission and your saved preferences are both needed.
Troubleshooting
- Blocked: allow notifications for the dashboard site in your browser's site settings, then return to Watification.
- Browser notifications need a supported browser and an open dashboard tab. They do not arrive after all dashboard tabs are closed.
- A visible, focused conversation can suppress its browser alert.
- No notification types available: ask your owner to check your role.
- Emails for message types are sent once per burst, rather than once for every message in that burst.
- If the unread count fails to load, select Retry count in the popover.
See roles and permissions and developer webhooks.