Plan usage
Read your workspace's usage, limits, and billing periods, and find limits elsewhere in the product.
Open Settings > Plan usage to see what your workspace has used in the current billing period. Check this page when planning work or investigating a plan limit.
Before you start
Select the workspace whose usage you want to review. Available metrics and limits depend on your plan.
Who can do this: any active workspace member can view plan usage.
Check usage
Open Plan usage
Select Settings > Plan usage (1). You can also use View plan usage from Home when the usage summary is shown.
Read each metric
The metric cards (2) show the period dates, used amount, and limit. Metric names are generated from the configured metrics, so the cards can differ between workspaces.
Unlimited means that metric has no configured limit. A reserved amount, when shown, is tracked separately from the used amount.
Usage may lag by a few seconds. The displayed amounts do not themselves grant or deny access. Limits depend on your plan.
Understand limit warnings
For a limited metric, the card shows a progress bar. Near limit appears when used usage reaches 90% of the limit or more. Reserved usage is displayed separately and is not included in that progress bar.
Find limits elsewhere
| Location | What you will see |
|---|---|
| Home > Plan usage | A summary of up to three metrics with limits, with their reset dates. |
| Channels | A notice if WhatsApp is not included or the workspace has reached its WhatsApp account limit. Connection buttons can be unavailable. |
| Saved replies | The saved reply count and capacity. Creating another reply is unavailable at capacity. |
| Sales > Overview | Usage this month for Confirmations and Refusal checks. |
| Developers > Overview | API OTP messages this month, including a plan limit and reset date. |
Channel details and campaign review also show WhatsApp messaging limits. These are provider limits, separate from workspace plan usage.
Troubleshooting
- No usage metrics yet means no metrics are configured for this workspace.
- If usage cannot load, use the page's retry option.
- If you need a different plan, ask your owner or a member who can manage billing to review billing.
See billing and next steps.