Channels
Connect WhatsApp accounts and manage the phone numbers your team uses to message customers.
Open Channels to connect WhatsApp to your workspace. Start with an account, then choose a phone number to check its health, update its profile, or change its settings.
Understand accounts and numbers
A channel is a messaging service your team uses to reach customers. The connection options on Channels are for WhatsApp.
A WhatsApp account groups your business's phone numbers in Meta. In Watification, its account page gives you account details, a list of active phone numbers, and notices from Meta.
A phone number is the number customers message and your team sends from. Each number has its own profile, messaging limits, quality rating, usage, and settings. One WhatsApp account can contain several phone numbers.
Who can do this: the workspace owner or members whose role includes viewing channel connections can view these pages. Connecting, managing, and disconnecting accounts require the corresponding permissions.
Choose your next task
Connect a new number
Connect through Meta, check progress, reconnect, or disconnect an account.
Use your Business app number
Keep using the WhatsApp Business app while your team works in Watification.
Check an account
Sync account details and review notices from Meta.
Find a phone number
Open a number and find its Overview, profile, settings, and usage.
Manage number settings
Handle registration, display names, PINs, and taking a number offline.
Edit a business profile
Update the picture and business information customers see.
Set up conversation options
Configure the welcome message toggle, ice breakers, and commands.
Review message usage
Compare message activity and approximate Meta costs over time.
WhatsApp availability and the number of accounts you can connect depend on your plan. See plan usage.