Customer channel identity changed
This channel identity was replaced after the customer changed their number.
- Code
CHANNEL_IDENTITY_SUPERSEDED
What to do now
- Confirm the current customer number and use the conversation for that number.
Why this happens
- The conversation uses a superseded customer identity.
Before you retry
Repeating the unchanged operation will not resolve this condition. Complete the steps above first. Resend in Inbox creates a new message; use it only when another send is appropriate.