Customer service window expired
The 24-hour customer service window has closed.
- Code
meta-131047- Meta code
- 131047
What to do now
- Send an approved template from Inbox, or wait for the customer to send a new message before sending a free-form reply. Review available templates under Channels, the WhatsApp account, and Templates.
Why this happens
- More than 24 hours have passed since the customer's last reply to this number.
Before you retry
Repeating the unchanged operation will not resolve this condition. Complete the steps above first. Resend in Inbox creates a new message; use it only when another send is appropriate.